Privacy Policy

Effective date: [set on publish] · Triune is offered by [legal name], doing business as Concentric Intelligence.

1. Two different people this policy covers

Most privacy policies describe one relationship: the site and its user. Triune has two, and they're different:

2. Information we collect from our clients

• Contact and business info: name, email, phone, business name and address, and the legal/registration details required for SMS carrier registration (A2P 10DLC) — generally your business's legal name, address, and an EIN or equivalent.
• Payment info: handled entirely by Stripe. We don't see or store your full card number.
• Configuration details: your business phone number(s), your Google Business Profile / Place ID, and similar setup information.

3. Information we process about our clients' customers

To deliver Google Review Automation and Missed-Call Recovery, we process, on our client's behalf:

• The phone number of anyone who calls our client's business or is otherwise texted as part of the service.
• Message content — the texts sent and received through the service, including replies.
• Whether a review was subsequently left, to match it to the right customer and stop further follow-up messages.

We process this information only to deliver the service our client purchased. We do not use it to build profiles, for our own marketing, or for any unrelated purpose. Our client is responsible for having a lawful basis to have their own customers contacted this way — see our Terms, Section 2.

4. Third parties / subprocessors

• Twilio — sends and receives the SMS messages, provides the phone numbers used.
• Stripe — payment processing. Handles card details directly; we don't see or store them.
• n8n — the workflow automation running the review-request and missed-call logic.
• Airtable — internal record-keeping for client accounts and message activity.
• Google (Places API / Business Profile) — used to detect new reviews on our client's Google Business listing.

We do not sell personal information, and we do not share it with any other third party for that third party's own marketing purposes.

5. SMS-specific disclosure

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors that support delivery of the messaging service itself is permitted, for that purpose only. Text-messaging originator opt-in data and consent will never be shared with any third party outside what's needed to deliver the service.

Recipients can text STOP to stop receiving messages, or HELP for support, at any time.

6. Data retention & deletion

We keep client account records and message activity for as long as the client's service is active, plus a reasonable period after for support, billing, and legal purposes. A client can request deletion of their account data at any time; we'll remove what we can while retaining what we're legally required to. A client's customers can request that their number and message history be removed by contacting us directly, or through the business they interacted with.

7. Cookies & tracking on this website

This marketing site does not run third-party advertising or analytics trackers. If that changes, we'll update this policy and add a proper consent mechanism first.

8. Your rights & how to reach us

You can ask what data we have on you, request a copy, or request deletion at any time by emailing revops@concentricintelligence.com. California residents have rights under the CCPA to know, delete, and opt out of the sale of personal information — we don't sell personal information, so there's nothing to opt out of on that front.

9. Children's privacy

Our services are directed at businesses, not children. We don't knowingly collect information from anyone under 13.

10. Changes to this policy

We may update this policy as the business or its tools change. Material changes will be reflected here with an updated effective date.